Partner Support
Priority support tailored for OEM/ODM partners. Your dedicated team is ready to assist with technical issues, orders, and account needs.
Dedicated Account Manager
DC
David Chen
Senior OEM Account Manager
Your dedicated account manager for order coordination, production updates, and strategic planning. Available during business hours (GMT+8).
Mon–Fri, 09:00–18:00 GMT+8
Priority Partner Hotline
24/7 — Emergency Technical Support
For critical production-line stoppages or urgent on-site technical issues. Press 1 for priority partner queue.
Call Now for Emergency Support
Press 1 for priority partner queue
Ticket History
2 tickets| Ticket ID | Subject | Category | Priority | Status | Resolved |
|---|---|---|---|---|---|
| TK-2026-0418 | QG-6020 Calibration Drift — Z-Axis Offset | Technical | High | Resolved | May 12, 2026 |
| TK-2026-0392 | Laser Source Power Drop Below Warranty Threshold | Warranty | Critical | Resolved | Apr 30, 2026 |
Resolution summary (TK-2026-0418)
Opened May 10, 2026 — Resolved May 12, 2026
Remote firmware patch applied. Z-axis encoder recalibrated to 0.02mm tolerance. Verified via test cut pattern.
Resolution summary (TK-2026-0392)
Opened Apr 28, 2026 — Resolved Apr 30, 2026
Replaced laser resonator module under warranty. Power output restored to 6.2 kW. Full test report attached.
Need to open a new ticket?
Submit a ticket for non-urgent technical inquiries, spare parts requests, or documentation needs.